I am very pleased with the final product I received and truly appreciate the quality of the workmanship.
However, I would like to provide some constructive feedback regarding communication. Unfortunately, the communication throughout the process was extremely poor. This would have been my only reason for not ordering again, although the quality of the product ultimately made up for the negative experience caused by the lack of communication.
While I understand that there was a backlog, as mentioned on your social media platforms, I was only made aware of this after following up multiple times by phone and being advised to check your social media page. I would have greatly appreciated a direct update or response to my emails and calls when I requested feedback on my order status.
Additionally, your stated turnaround time is 3–5 working days, yet I received my order 11 working days after it was placed. Clear and proactive communication regarding delays would have made the experience far more positive.
I sincerely hope that communication with customers can be improved going forward. Despite the challenges, I will definitely consider ordering again and trust that future orders will be delivered within the promised timeframe, with regular updates throughout the process.
Absolutely outstanding service from start to finish! The quality of the canvas print exceeded my expectations — sharp detail, and premium finishing. The attention to detail and care taken with packaging really shows pride in their work.
I bought this as a gift for my wife who loves wild dogs. This is a crisp image and well framed. It will be one of the few pieces we take home with us when we eventually leave SA.
